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Return Policy

We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item(s). Most non-defective items may be returned, however, we will charge a restocking fee of 15% and all items must be returned within 30 days.

You may return products that:

  • Are in their original packaging
  • Are not used, installed, or disassembled
  • Are not damaged due to incorrect installation
  • Do not having missing parts, hardware or instructions

The following items are not returnable:

  • Custom or special order items
  • Installed Parts
  • Automotive repair manuals
  • Electrical parts and components (Such as: ECMs, Push Button Units, relays, air mass meters, etc.)

Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted.

Items incorrectly shipped to Rowerdink will not be returned. Items not purchased from Rowerdink will not be accepted.

Core Returns

If you would like to return an item associated with a core return value, please email sales@rowerdink.com for a return form. Please note:

  • Cores must be returned in the original manufacturer's box (the one you received the parts(s) in).
  • All fluids must be drained from the core for credit.
  • The core must be securely wrapped in plastic and sealed.
  • Any leaking fluid will delay or stop your shipment from reaching us.
    • Also the shipping company may charge you with any clean up costs.
  • Your core will be inspected to determine if the core is rebuild-able.
  • Core return shipping charges are the responsibility of the customer. These are not refundable.

Refunds

We will issue a full refund for any returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error.

Damaged Products

If your product has been damaged in shipment, please email sales@rowerdink.com within 24 hours of receipt of your product to begin the returns process. We'll then contact you via email with further instructions on filing your claim.

Labor

We will not refund any labor costs incurred by you or the installer of the products purchased at this website.

Guarantee

Rowerdink guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information. If you wish to return it, please email sales@rowerdink.com for a return form.

Questions, problems, suggestions?

If you have any problems with your order, please don't hesitate to contact us. You can reach us by phone, fax, or email.

To request a return form, email sales@rowerdink.com.